Refund Policy

Last updated: October 2025
Effective for: snellebrand.store
Contact: contact@snellebrand.store

1. Introduction

At SnelleBrand, we take pride in delivering high-quality, custom design services created specifically for each client.
Because every design project is unique and personalized, our refund policy is designed to be fair and transparent for both parties.

By placing an order with SnelleBrand, you agree to this Refund Policy.

2. Eligibility for Refunds

Refunds are only available under specific conditions:

  • A refund request must be made during the concept or draft stage, before final design approval.

  • Once final files (PNG, JPG, PDF, AI, PSD, EPS, etc.) have been delivered, refunds are not eligible.

  • Refunds apply only to design services, not to add-ons or third-party costs (fonts, templates, mockups, etc.).

3. Partial Refunds

Partial refunds may be granted if:

  • The client cancels the project before design work begins.

  • SnelleBrand is unable to complete the project due to unforeseen internal issues.

  • The client is unsatisfied with all initial concepts, and no final design has been approved.

Each situation will be reviewed individually to ensure a fair outcome.

4. Non-Refundable Situations

Refunds will not be provided if:

  • You have approved the final design or received the final files.

  • The delay or dissatisfaction is caused by lack of response or unclear communication from the client.

  • You change your mind after the design process has started.

  • The service purchased was a custom package, urgent delivery, or discounted promotional offer.

5. Revisions and Satisfaction

Our goal is your complete satisfaction.
If you are not happy with your design, SnelleBrand offers revisions (according to your selected package) until your project meets your expectations.
We encourage you to share detailed feedback so our designers can make the right improvements before final approval.

6. Refund Process

To request a refund:

  1. Contact us at contact@snellebrand.store with your order number and reason for the request.

  2. Our team will review your project status and respond within 3–5 business days.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then contact your credit card company or payment provider — processing times vary.

  • If you’ve done all this and still haven’t received your refund, please email us at contact@snellebrand.store

8. Project Cancellation by SnelleBrand

In rare cases, SnelleBrand reserves the right to cancel a project due to violation of our Terms of Service or inappropriate client behavior.
In such cases, a partial refund may be issued based on the amount of work completed.

9. Updates to This Policy

SnelleBrand may update this Refund Policy at any time.
The latest version will always be available on this page with the updated date listed above.

10. Contact Us

For all refund or billing-related questions, please contact:

 Email: contact@snellebrand.store